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Junior Technical Customer Support Specialist (Evening Shift)

Oxylabs

Vilnius

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About the role

Web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down. 
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.


Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Your day-to-day:

  • Give joy to our customers by solving their queries via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Interpret and finetune the customer success process & performance;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

    • Your skills & experience:

  • No previous experience required - we’re looking for someone eager to learn and grow;
  • Excellent communication skills in English and Lithuanian;
  • Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model;
  • Energy to move mountains together with your team;
  • Empathy and understanding - basically showing clients how important they are!
  • A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
  • Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

    • Salary:

  • Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
    •  
    To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more  — learn all about it here.
    Decodo is part of Source, a data ecosystem for a world built on intelligence. One of five independent technology companies connected by shared standards, expertise, and a belief in responsible access to web data.
     
    Up for the challenge? Let’s talk!