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IT Support Officer

iGATE Technology

Sialkot, Punjab, Pakistan

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About the role

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities

Network & Infrastructure Support

·      Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity.

·      Help maintain 99.9% uptime on production floor networks under supervision.

·      Support basic VLAN, subnetting, and VPN configurations.

·      Report ISP link issues and assist in failover testing.

Systems Administration Support

·      Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.

·      Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.

·      Assist in managing Active Directory users and permissions.

Security & Compliance Support

·      Review basic firewall logs and report anomalies.

·      Help implement backup and recovery procedures for production data.

ERP Support (Preferred)

·      Assist in troubleshooting ERP client issues on the production floor.

·      Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support

·      Respond to basic IT tickets (printers, scanners, machine connectivity).

·      Maintain IT asset inventory (switches, routers, access points, printers).

Requirements

  • BCS (Bachelor of Computer Science) – mandatory (BSc CS, BS IT also accepted)
  • 0–1 year (internships or fresh graduates welcome)
  • Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
  • Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
  • Basic hardware, software, and printer troubleshooting skills
  • Basic understanding of ERP modules (inventory, production)
  • Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory)

  • CompTIA IT Fundamentals (ITF+)
  • Cisco CCNA (or currently studying)
  • Linux Essentials