Senior Security Manager
About the role
About Securitas USA
Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.
Location: Merrit Island, FL
The salary range for this role is from $120,000 to $126,000. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.
What You’ll Do
As a Senior Security Manager (SSL), you will lead and oversee all security operations for a key, high-profile client. In this pivotal leadership role, you are accountable for delivering safe, reliable, and compliant security services every day, while protecting the integrity and profitability of the contract. You will serve as the primary liaison between Securitas and the client, building strong relationships through transparency, responsiveness, and proactive communication. You will translate client expectations into clear operational plans, ensure full contract and policy compliance, and drive continuous improvement in service delivery. At the same time, you will mentor and develop a diverse management team, setting performance standards, coaching leaders, and fostering a culture of accountability, teamwork, and customer focus across all assigned sites.
In this role, you will:
Manage client relationships to ensure satisfaction, retention, and 100% client satisfaction through proactive engagement and problem resolution
Lead, coach, and develop management and security teams, including recruiting, hiring, and retaining top operational talent
Develop and execute weekly, monthly, and quarterly operational goals and provide updates to senior leadership using Salesforce and performance metrics
Oversee daily operations, including staffing, scheduling, and administrative functions for assigned sites
Conduct inspections and ensure full contract, policy, and aviation compliance where applicable
Partner with internal teams (HR, Training, Compliance) to align operations with company objectives and client expectations
Set, monitor, and evaluate performance goals; oversee performance reviews, professional development, and improvement plans
Identify and address performance or knowledge gaps; ensure required training completion and promote continuous learning
Lead regular meetings to communicate goals, share best practices, and recognize success
Support and drive financial performance of the account, including protecting profitability and managing resources effectively
Respond to emergencies and critical incidents outside normal business hours as needed
Perform other related duties as required
Who You Are
An ideal candidate brings:
- Service-first mindset with strong judgment, attention to detail, and clear communication
- Solutions-focused, able to thrive both independently and as part of a team
- Proven leadership experience with strong customer service and problem-solving skills
- Strong background in security operations, including scheduling and day-to-day oversight
- Excellent client-facing and relationship-building skills, with a track record of service excellence
- Bachelor’s degree in criminal justice, business administration, or a related field (required)
- 5–7 years of law enforcement and/or military experience (required)
- Aviation compliance experience (highly preferred)
- Valid driver’s license with a clean driving record and availability to respond to emergencies outside normal business hours
Perform other related duties as required
Experience that sets you apart:
High ethical standards and integrity
Strong planning, decision-making, and problem-solving skills
Ability to lead across diverse teams and cultures
Ability to thrive in a fast-paced, evolving environment
Demonstrated initiative and business acumen
Financial literacy and ability to develop actionable insights
Passion for operational excellence, contract compliance, and business protection
Why You Would Want to Join the Team
Comprehensive benefits for eligible employees
Annual incentive and recognition programs (where applicable)
Weekly pay
Paid training and professional development
Career advancement opportunities and leadership development programs
Supportive and inclusive work environment
Opportunity to work for the world’s leading protective services company and support a high-profile client account