Applications Service Engineer (Field Based)
About the role
Applications Service Engineer (Field Based)
Do you want to be part of an organization on the cutting edge of technology?
We’re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Overview
We are looking for an experienced Applications Service Engineer (Field Based) to join Mycronic’s Global Technologies division working within our Die Bonding business line. It is an exciting time to join our team!
In the world of microelectronics and optoelectronics, precision is everything. Our market-leading position has been built over decades by delivering flexible, ultra-precise die bonding systems that improve our customers’ performance each day. Innovation has been key to our success and continues today with new products and derivatives of our products being launched each year. We don’t sit still! With new products and derivatives launched every year, you’ll work in an environment that thrives on "what's next." Our clients are in major industrial sectors including data centers, aerospace & defense, medical, microwave & RF, and 5G wireless.
The Applications Service Engineer (Field Based) provides remote and on-site technical support to customers throughout the United States, Canada, and Mexico. This role combines technical expertise, analytical problem-solving, and customer service to support equipment repairs, process challenges, installations, and equipment optimization. The Applications Service Engineer (Field Based) serves as a trusted technical resource for customers by diagnosing and troubleshooting equipment issues remotely, providing on-site support when needed, and assisting with equipment installations and related technical activities.
Key Responsibilities
Perform equipment repairs, installations, and maintenance at customer facilities
Install and implement hardware and software upgrades to support equipment performance and functionality
Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
Diagnose and troubleshoot equipment and process issues, identify root causes, and communicate findings and performance feedback to the factory
Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
Provides support to other members of the Field Applications Service team on technical projects, service activities, and customer needs assigned
Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and technical initiatives
Partner with Sales colleagues providing required technical information, responding to customer inquiries, and participating in customer visits, as needed
Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
Represent and promote company products and services professionally and in accordance with established training and guidelines
Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
Perform additional duties and responsibilities as assigned to support business objectives
Experience and Qualifications
Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements
Why Join Us?
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success. Take part in the excitement of working with innovative people and global businesses who are elevating today’s standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
We offer a competitive total rewards package designed to support your financial well-being, professional development, and overall peace of mind including:
Competitive base salary range of $75,000 to $90,000 annually, targeted to reflect experience, technical expertise, and regional market value
Participation in an annual short-term incentive (bonus) program designed to reward operational milestones, strategic accomplishments, and company performance
Comprehensive Blue Cross Blue Shield medical plans complemented by robust dental and vision options to ensure complete health and wellness coverage for you and your family
Full employer coverage for life insurance as well as short-term and long-term disability, delivering peace of mind and complete financial security against unexpected life events
Access to a broad suite of optional supplemental insurance and lifestyle benefits, allowing you to customize your coverage to suit your family’s evolving needs
Retirement growth with a dedicated 401(k) savings program featuring a generous 5% company match to help accelerate your long-term wealth creation
Tuition reimbursement program offering financial support toward advanced degrees, professional certifications, and targeted executive development to power your ongoing career trajectory
12 paid annual company holidays alongside dedicated vacation and sick time, empowering you to rest, recharge, and maintain work-life balance
Learn more at Working at Mycronic
Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
Perform equipment repairs, installations, and maintenance at customer facilities
Install and implement hardware and software upgrades to support equipment performance and functionality
Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
Diagnose and troubleshoot equipment and process issues, identify root causes, and communicate findings and performance feedback to the factory
Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
Provides support to other members of the Field Applications Service team on technical projects, service activities, and customer needs assigned
Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and technical initiatives
Partner with Sales colleagues providing required technical information, responding to customer inquiries, and participating in customer visits, as needed
Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
Represent and promote company products and services professionally and in accordance with established training and guidelines
Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
Perform additional duties and responsibilities as assigned to support business objectives
Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements