Account Servicing Associate

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

Robinhood’s Account Operations team is essential to supporting the growth of Robinhood and supporting our customers at critical points of their relationship with Robinhood. The team handles various account servicing tasks including application review, customer information updates, reviewing levy notices, and much more. As the first point of contact for most customers, the Account Operations team values customer understanding, emotional intelligence, and technical expertise.

As an Account Servicing Associate, you’ll serve as an integral part in our account opening and maintenance processes by reviewing new account applications, analyzing documents with keen attention to detail, working with cross-functional partners to address customer issues, and performing daily account maintenance activities. This is an opportunity to be a part of one of the most efficient and important pillars of Robinhood’s business.

This role is based in our Denver, CO, Westlake, TX office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do 

• Review internal escalations from vendors and internal employees on operational case or process escalations.
• Review customer-related documents for completeness and process any vital changes in customer accounts
• Consistently meet efficiency goals with minimal error
• Act as subject matter authority in the firm account opening and maintenance processes with the ability to clearly communicate this with other teams and customers with outstanding customer service. 
• Identify gaps or inefficiencies within processes and suggest improvements to departmental leadership.
• Perform daily account maintenance requests while interacting and troubleshooting with internal partners for more sophisticated account issues related to customer accounts such as deactivating and reactivating accounts, levy notice processing, updating customer information ( CX, Legal, Compliance, Clearing Operations, etc.).
• Utilize AI-tooling to increase individual efficiency and accuracy within the subject matter area.

What you bring

• Bachelor's degree or equivalent practical experience
• Ability to meet productivity goals
• Exceptional attention to detail and strong problem solving skills
• Excellent written and oral communication skills
• Self-starter with ability to work independently
• Resourceful and adaptive in fast-paced, entrepreneurial environments
• Ability to make appropriate independent decisions within established frameworks

What we offer

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. 
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.