Credit and Collections Analyst I

Join Century A/C Supply, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! 

With over 50 years of trusted service, Century A/C Supply has built a strong network across the Houston TX area, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry. 

At Century A/C Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to: 

• Listening to Understand 

• Contributing Respectfully 

• Thinking Creatively 

• Acting with Responsibility 

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers! 

The Credit and Collections Analyst is responsible for the review, analysis, and collection of accounts receivable for assigned customers within adherence to company credit and collection policies.

• • Place high volume collection calls & submit correspondence in a fast-paced goal-oriented collections department  

• • Provide customer service pertaining to accounting reconciliations, collection & credit hold matters, and resolving client discrepancies 

• • Monitor and maintain primarily an assigned multi-family customer-based portfolio by various collection efforts & administrative responsibilities relating to third party platforms 

• • Accountable for reducing delinquency for assigned accounts 

• • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department and Credit Manager 

• • Enlist the efforts of sales when necessary to accelerate the collection process 

• • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis  

• • Establish and maintain effective and cooperative working relationships with internal and external customers 

• • Protect Century’s best interest with timely collection actions and decision making, including but not limited to demand letters and lien perfections 

• • 2-4 years’ experience with multi-family industry or high-volume commercial collections  

• • Must be proficient with Microsoft Excel, Word, and Outlook 

• • Ability to prioritize, work well under deadlines, & manage multiple responsibilities 

• • Ability to analyze, summarize and compile data 

• • Demand, lien notice & filing experience a plus 

• • Knowledge of billing and collections procedures  

• • Accounts Receivable knowledge/experience a plus  

• • Strong attention to detail and goal oriented a must  

• • Experience with Prophet21 a plus  

• • Commitment to excellent customer service  

• • Excellent written and verbal communication abilities  

• • Ability to prioritize, work well under deadlines, & manage multiple responsibilities 

• • Must have exceptional interpersonal skills 

• • Must be reliable 

• • Bilingual a plus 

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

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