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Corporate Trainer

Serv U Success

Grandville, MI

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About the role

The Corporate Trainer is responsible for understanding the strategy and approach for creating and delivering high quality content, using multiple tools/formats, presented in an engaging, easy to understand, memorable way.   

Functions as a primary resource to Regional and District Managers, Store Managers and their work teams, to enable them to proficiently solve business problems utilizing Serv-U provided tools and defined processes.  

Creates training programs using a variety of tools best suited for the outcome desired, and delivers training online, in a classroom, pre-recorded, or supplementary to hands on learning in a Flagship store.   Maintains a library of reference materials for self-service and the ability to supplement with live one on one training if needed.  Develop custom learning plans to address specific needs, including use of Flagship Stores.  Follow-up to make sure training needs have been met. 

Essential Duties & Responsibilities

  • Develop course/reference content, working with Serv-U and external SME’s (Subject Matter Experts)
      • Proactive – Develop content/delivery to support implementation of new programs / tools / processes
      • Reactive – Content/delivery to solve a new or current business need
      • Develop training programs that are aligned with Serv-U University strategic goals.
      • Create training programs using various learning methodologies, relevant media, and materials to enable effective learning and retention.
      • Proactively work with the Serv-U team to evaluate, refine, or define training initiatives for continued program growth and development based on current needs and business drivers.
      • Utilize Serv-U social media tools such as Yammer to share learning opportunities and promote learning capabilities to solve current work challenges
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        •  Document, organize and make available to Serv-U managers and teams, primary and supporting materials for reference, training problem resolution
          • Maintain up-to-date materials within Serv-U University Library.
          • Maintain and update the Visual Work Instructions, Certification Knowledge, Merchandising, Projects, and Continuous Improvement Assessments, Store Assessments, etc.
          • Create reference materials from training materials as needed to provide focused learning experiences

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            • Create online / in person training programs that inspire learning and application of Serv-U processes and tools.  Collaborate with Flagship Store for experiential learning as appropriate
              • Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
              • Assists employees with problems concerning "how to" perform specific tasks related to their positions.  Develop customized training plans to address specific needs.

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                • Perform as a 1st line resource for Serv-U team managers and team members to provide source materials to enhance specific learning needs
                  • Utilizes project management principles to help coordinate training logistics, ServU’s University updates and enhancements, and effective resource scheduling.
                  • Assist the effective administration and ongoing development of the Store Manager Training program.

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                  • General
                    • Will participate in corporate learning events, participating in the design & planning. Contribute training materials and lead sessions as appropriate.
                    • Manage classroom rosters, attendance, exams, completion and competencies within the Learning Management System
                    • Handles keeping track of and reporting expenses; coordinates events and travel as needed.
                    • Align training schedules with the hiring and training demands of each Region/District/Store.

    Desired Education, Skills & Experience

  • Bachelor’s degree or equivalent combination of education and experience that provides required knowledge, skills, and abilities.
  • At least 5 years of related work experience.
  • Demonstrates strong communication skills, both written and verbal.
  • Project management experience, organizational skills, and strong time management.
  • An ability to cast a vision for the Training and Development Team Exemplifies the desired culture and philosophies of the organization.
  • Computer proficiency to include Microsoft Office suite.  Familiarity with e-learning, social media, Learning Management Systems platforms and practices
  • Ability to work a minimum of 45 hours per week, based upon the business needs.