Digital Product Designer - UX

At Mayo Clinic, we put the needs of the patient first in all that we do. It’s a commitment that has propelled our organization into exciting futures. Mayo Clinic Platform is advancing new ways to transform healthcare through digital technologies, data, and innovation. We are creating digital experiences that are accessible, scalable, sustainable, and designed around the needs of the people who use them.

The User Experience (UX) Designer is a core member of the Product Design team within Mayo Clinic Platform. They analyze, plan, and sequence the interactions that people have with software, applications, and digital experiences over time. Using human-centered design practices, the UX Designer works to understand the needs of patients, clinicians, customers, and other users and translates those needs into experiences that are easy, clear, useful, and pleasing.

The UX Designer plans and conducts UX research and usability testing to inform and validate design decisions throughout product discovery and development. This includes defining research objectives, developing research and usability test plans, recruiting and preparing for sessions, facilitating interviews and usability studies, analyzing qualitative and quantitative findings, and synthesizing insights into actionable design recommendations. Candidates should have demonstrated experience independently planning, facilitating, and analyzing user research and usability testing sessions and communicating findings to cross-functional stakeholders.

Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures, and Information Architecture in order to optimize the user experience of digital products and services. In partnership with Product and Engineering teams, shapes products that advocate for user needs, deliver on business requirements, and contribute to a best-in-class, seamless user experience throughout product discovery and development.

Designs experiences across browsers, responsive web applications, native apps, smart watches, kiosks, web-connected health monitoring devices, and other consumer and healthcare interfaces and systems. Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes, and Design Specifications.

Evaluates designs according to project-specific and enterprise standards and metrics. Plans and facilitates usability evaluations of concepts and prototypes, identifies usability issues and opportunities, and incorporates research findings into iterative design improvements. Understands and designs to meet WCAG 2.0 AA Accessibility Standards.

Collaborates with the Product Design team to maintain, grow, implement, and refine Mayo Clinic Platform's digital design language. Facilitates design workshops and collaborative working sessions, synthesizes divergent perspectives, and communicates design rationale and research findings clearly to Product, Engineering, and other stakeholders.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

High School diploma/GED required. 5-7 years' experience in Design with demonstrated impact. Understanding of the Human Centered Design (HCD) process. Working knowledge of current User Experience methods. Excellent visual communication skills, and refined ability to clarify complex problems. Excellent interpersonal and communication skills, including confident presentation skills. Excellent ability to design on behalf of people with serious and complex medical conditions. Understands the working methods of colleagues in Experience Design such as Researchers and Engineering. Can communicate clearly to a project or executive team. Demonstrated use of an iterative design cycle method to refine products. Demonstrated knowledge of design tools and platforms (Adobe CS, Sketch, Figma, Mural, Invision etc.). Experience working in Scrum Agile methodology to define User Stories as part of sprint planning. We practice Human-Centered Design (HCD) and product development at Mayo Clinic, which aligns with our core organizational value that "the needs of the patient come first."