Data Center Operations Engineer
About the role
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
We are looking for a Data Centre Operations Engineer to join our expanding Infrastructure Operations team. Data Centre Operations is a ‘hands-on’ role that is critical to the continuing success of Kraken; you will join a highly motivated team that is responsible for managing the entire network and compute infrastructure for one of the world’s leading Cryptocurrency exchanges. We are looking for a dynamic and innovative self-starter with the ability to think “outside of the box” to solve complex problems in a sustainable way.
This role requires onsite work in New York/New Jersey area.
The opportunity
Performs expert preventive and corrective on-site maintenance on critical exchange infrastructure
Installs and configures complex server and networking systems
Provides comprehensive on-site facility support, including installation, decommissioning, and break/fix work
Manages contractors, subcontractors, and vendors to ensure compliance with site procedures
Responsible for maintaining site-level asset accuracy, documentation, and ITAM, NetBox (IPAM, DCIM) updates. Ensuring all documentation and rack layouts remain accurate, audit-ready, and traceable
Supports financial and capacity planning through cost projections and renewal tracking
Leads or assists in capacity planning to maintain adequate spare capacity and plan timely backfills
Assume on-call responsibilities and duties per the schedule & travel as needed to support physical data centre and office locations
Monitors, maintains, and troubleshoots physical infrastructure, including on-call and travel duties as required
What you bring
3 + years experience of data centre operations in a highly security focused environment
3 + years experience working in a large-scale data centre environment
Experience with power, cooling and airflow management of physical devices.
Basic knowledge of IP addressing and subnets/gateway configuration.
Demonstrated accountability for site or system ownership in a large-scale environment.
Physical network work: precise cabling and patching to a port map, choosing the right optics and cables, and ordering and removing cross-connects with colocation providers.
Change and access control: raising change tickets and working within maintenance windows. Site-access tickets, escorting visitors, and badge and door-controller faults.
Logistics: inbound shipment tickets, loading-bay handoffs, and shipping kit between sites.
New-site build-out: planning and executing new site installs, including rack layouts, patching and power plans, quote checks, and incident reports. This is project work as well as operations.
Multi-region work: collaboration across the US, EU, UK and APAC.
Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies.
Understanding of financial planning or forecasting in an operational context.
Ability to collaborate across teams and regions with transparency and professionalism.
Ability to perform under pressure with high attention to detail.
Physical labour skill, able to lift more than 25 kgs
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitment
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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