Driver Satisfaction Senior Advisor

End Date

Thursday 05 November 2026

Salary Range

£31,379 - £33,030

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

Based in Watford

Job Description

Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Responds to routine requests using form letters; edits templates in order to customise responses to non-routine requests.
Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.