Enterprise Service Desk Associate Technician (SIPRNet)
About the role
The Opportunity:
CACI is seeking motivated IT professionals to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. As part of this transformational initiative, you will help modernize IT service delivery by supporting the transition from traditional, base-centric support to a centralized enterprise service model.
This is an exciting opportunity to join a newly established Secret Internet Protocol Router Network (SIPRNet) support team and play a key role in delivering exceptional customer service and technical support to mission-critical users. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact, we encourage you to apply.
This position supports 24/7 operations in a secure facility at Tinker Air Force Base. Flexible scheduling options may include day, evening, weekend, and swing shifts. Hybrid work opportunities may also be available in support of unclassified operations based in Oklahoma City.
Responsibilities:
- Provide responsive technical support to end users by diagnosing and resolving hardware, software, system, and application issues.
- Manage incidents throughout their lifecycle, ensuring timely resolution, accurate documentation, and appropriate escalation when necessary.
- Maintain high levels of customer satisfaction through professional communication and effective problem-solving.
- Create, update, and improve knowledge base articles to enhance self-service capabilities and support continuous process improvement.
- Utilize ServiceNow to track incidents, manage tickets, document solutions, and support operational reporting.
- Collaborate with team members across functions to ensure consistent service delivery and knowledge sharing.
- Participate in cross-training and professional development activities to strengthen team capabilities and operational effectiveness.
Qualifications:
Required:
- Ability to obtain and maintain a DoD Secret security clearance.
- High school diploma or equivalent and at least two years of technical support experience.
- A bachelor's degree in a related field may be substituted for relevant experience.
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work effectively in a collaborative, team-oriented environment.
- Familiarity with service desk operations, including troubleshooting, ticket management, and customer support processes.
- Experience supporting end-user devices, common business applications, and technical support tools.
Desired:
- Active DoD Secret clearance or higher.
- Experience supporting classified computing environments.
- CompTIA Security+ certification.
- Experience using ServiceNow or a similar IT service management (ITSM) platform.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$17.75
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.