Salesforce Administrator

Salesforce Administrator 

Team: Sales Operations

Location: Fully remote, Spain or Poland

Reports to: Head of Sales Ops

The short version

Our sales, account management and partnerships teams deal with our most important customers and partners. Sales Ops is the team that builds, improves and maintains the tools and processes they use to succeed.

We are looking for a hands-on Salesforce administrator to keep our commercial teams productive through responsive day-to-day support, access management, data quality and platform maintenance. You'll also help maintain reporting and develop your automation and AI skills alongside our Salesforce Developer.

What you'll do

Be the first point of contact for Salesforce support. Triage and resolve internal support tickets, including duplicate records, data clean-up, validation issues, access problems and minor bugs. Escalate more complex issues to our Salesforce Developer or Data Ops team, ensuring users receive timely support.

Manage day-to-day Salesforce administration. Maintain users, permission sets, sharing rules, page layouts, fields and validation across our sales, partnerships and account management processes. Help safeguard sensitive customer data by keeping access controls accurate.

Support smaller configuration and automation improvements. Handle straightforward changes to validation rules, record types and Flows, working with our Salesforce Developer on more complex builds. We don't use the Lead object. Everything runs on Account, Contact and Opportunity, which means the Opportunity model carries a lot of weight and needs care.

Maintain and improve Salesforce reports and dashboards. Keep everyday reporting accurate for sales teams and managers, fix minor filtering issues, and tidy up legacy reports that are no longer useful.

Get to the answer in the data. Use basic SOQL queries to investigate affected records and troubleshoot everyday support tickets when standard reports don't provide the answer.

Keep the connected stack healthy. Outreach, Modjo, Kubaru, Lusha, Clay, Hightouch and other tools. You don't need to arrive an expert in each, but you should be the person who knows where the data comes from and identify what breaks when it stops.

Push the vision forward. We want all day-to-day sales work to happen in Salesforce: The data they need to see, the actions they need to take, and the AI and automation solutions that multiply their productivity. You help get us there, alongside our Salesforce Developer and Data Ops Analyst.

How we build

Three principles guide everything we ship:

Top user experience. Minimise admin work for our users, maximise their productivity. Their time is the point.

Build it right. Efficient, scalable, adaptable. We dislike technical debt and we don't pretend it isn't there.

Security and privacy. Customer and prospect data safety is not a checkbox at the end of a project, it's a foundational requirement in everything we do.

What you bring

• 1+ years of hands-on Salesforce administration experience with Sales Cloud or Service Cloud, supporting a live business team.

• Practical Salesforce administration skills: user management, validation rules, permission sets and sharing, plus basic reports and dashboards.

• Experience maintaining Salesforce reports and dashboards, including fixing filters and improving existing reporting.

• Basic SOQL. You can write straightforward queries to inspect records and troubleshoot everyday support issues.

• You can turn a vague request into a spec, and you push back when the request is the wrong fix for the real problem.

• An obsession with making your Salesforce users happy. This is not a back-office role. You will hear directly when something is annoying, and you should want to hear it.

• Fluent English. Our team and company include people from many European countries, English is our common language.

• You love independence and hold yourself accountable. This is a full remote position and micromanagement is not something we do

Bonus points

• Experience with AI tools such as Agentforce or Claude, or an interest in developing these skills.

• Experience designing Salesforce report types and dashboards for different audiences.

• Salesforce Administrator certification (ADM-201); Advanced Admin or Platform App Builder on top of it.

• Experience with Outreach, Clay, Hightouch or Kubaru.

• SQL, and experience with Databricks, Bigquery or Snowflake.

• Enough Apex literacy to read and understand what our developer wrote.

• Experience working in Fintech, banking or other highly regulated environments.