Senior Product Coordinator

Okanagan

Kelowna, BC

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About the role

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired Start Date: November 16, 2026

Appointment End Date : July 16, 2027

Salary range: $35.07 to $40.07

Classification: Support Services Coordinator II

Bargaining unit: Support

Type of appointment: Non-Regular Full-time

Schedule: Monday- Friday 8:00-4:30 (negotiable)

Special Instructions to Applicants:

8 month contract with possibility of extension

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates

Your Opportunity

The Senior Product Coordinator, Digital Experience drives the priorities and continuous evolution of key digital products that serve learners, employees, and the institution. This role identifies opportunities for improvement, builds the case for change, and takes ownership of product vision, roadmap development, backlog management, and prioritization. This isn't a support role — it's an ownership role, accountable for guiding initiatives from concept through to implementation and ensuring digital products deliver meaningful, measurable outcomes.
Reporting to the Associate Director, Digital Experience, the Senior Product Coordinator sits at the intersection of business, technology, and user experience — translating complex organizational needs into clear roadmaps, aligning cross-functional teams around shared priorities, and ensuring every product decision connects back to institutional objectives and real value for the people the College serves.

Functions and Duties

•Lead and evolve the digital experience vision for learners and staff — ensuring it directly supports Okanagan College's digital strategy and delivers measurable outcomes.
•Champion user-centered thinking across every product decision, from discovery through delivery and continuous improvement.
•Leverage analytics, user feedback, and service insights to validate priorities, measure performance, and drive ongoing optimization.
• Ensure solutions are accessible, intuitive, and built around the real needs of the people who use
them every day.
• Lead the product lifecycle from discovery through delivery, adoption, and continuous
improvement, with accountability for user experience and business impact.
• Identify and prioritize initiatives across products and platforms, translating complex business and
user needs into a clear, outcome-driven roadmap.
• Develop forward-looking plans for how systems, integrations, and platforms need to evolve —
building a cohesive, scalable, and future-ready digital environment.
• Lead the full product lifecycle: discovery, delivery, adoption, and continuous improvement —
with accountability for both user experience and business impact.
• Work closely with the AI & Automations Development Team Lead to ensure product priorities
and technical feasibility are always in sync.
• Lead backlog management, sprint planning, acceptance criteria, retrospectives, and release
coordination to keep delivery consistent and efficient.
• Coordinate across technical, design, and operational teams to ship high-quality, user-centered
solutions — balancing speed, quality, and value.
• Support change management and release readiness to ensure solutions land well, get adopted,
and deliver their intended impact.
• Identify opportunities to automate workflows, simplify processes, and reduce friction across
institutional digital services.
• Stay curious about emerging digital trends, tools, and capabilities — and bring relevant insights
back into product planning.
• Explore how AI-enabled services, automation, and modern platforms can meaningfully improve
learner and staff experiences.
• Contribute to the evaluation of new technologies, platforms, and approaches that could advance
the College's digital strategy.
• Build strong, collaborative relationships across academic, administrative, and technical teams —
creating shared understanding and alignment on priorities.
• Communicate product vision, priorities, decisions, and outcomes clearly and consistently to
stakeholders at all levels.
• Provide transparency into product direction and trade-offs, enabling informed decision-making
across the organization.

Education and Experience

A four-year degree in Business Administration, Computer Science, Information Systems, or a
related discipline — plus at least 4 years of hands-on experience in digital product ownership,
business transformation, business analysis, or technical project delivery in Agile environments.
Or an equivalent combination of education and experience may be considered.

Skills and Abilities

• Demonstrated experience configuring and supporting enterprise digital platforms, contributing to process improvement or automation initiatives, and leading discovery, user research, and UAT activities.
• Strong Agile fundamentals — sprint planning, backlog refinement, iterative delivery, and retrospectives.
• The ability to turn user feedback, analytics, and service insights into clear requirements, confident priorities, and well-communicated product decisions.
• Experience with wireframes, prototypes, and user flows; a solid grasp of UX principles and accessibility standards; and comfort with analytics tools like Power BI or Excel.
• A natural communicator who can bridge technical and non-technical audiences, and a sharp, organized thinker who stays calm when priorities compete.
• Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), or a similar designation is considered an asset.

Our Values

Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.

Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.

Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.

Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.

Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.

Distinction: We choose activities in which we can achieve excellence and positively impact society.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].