Liaison Officer

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide end-to-end support for cross-border payment requests and queries, ensuring accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions, and timely stakeholder engagement within agreed service level agreements.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Corrective Actions
Operations
1-2 years
Broad knowledge and practical work experience within a payments processing area

1-2 years
Knowledge and practical experience with using computers and relevant programmes and systems to capture and upload data is preferable

1-2 years
Previous banking knowledge is preferable. Previous experience from a graduate programme or learnership

Behavioural Competencies:

 

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Developing Expertise
• Establishing Rapport
• Following Procedures
• Generating Ideas
• Interacting with People
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Client Servicing
• Data Analysis
• International Market Knowledge
• IT Systems
• Local Market Knowledge
• Query Resolution
• Risk Reporting