Specialist, System Support

Howmet is looking for a Specialist to support its System Support team:

This position is responsible to ensure the effective operation, utilization and development of certain systems and e-solutions, including but not limited to various modules of Oracle EBS (RtP/AP, GL, Cash management, FA, PA, AR), other applications (Payload, IIPS connections, Netlock, Quantum, Concur, Pi2P) or built-in applications (ARMP, AOC, KSZH) and to provide customer/technical support of the same.

Key activities:

•    Provide functional application expertise to facilitate set-up, implementation, development, upgrade and ongoing maintenance of the systems and e-solutions related to the particular position
•    Provide proactive support, advice & guidance through research of the subject area(s) to support business development and understanding. Acts as an expert resource for location personnel in answering questions and providing direction on subject matter.
•    Understand business issues and translate that into application set-up and solutions. Quick problem resolution for high severity issues.
•    Solves problems to root cause to prevent recurrence.
•    Application expertise of the subject area(s), provide guidance for strategic business projects
•    Work together with other members of Solutions Support Team assuring GIS Track and EBS PMO support for effective issue resolution.
•    Keep contact and work together with GBS IS technical support and development teams in issue resolution, development and implementation of new processes, programs, etc. with regard to areas of responsibility
•    Keep contact and work together with the different application vendors to effectively manage issue resolution, upgrade or implementation processes related to these specific applications
•    Establish and maintain professional working relationship with BU’s and RU’s organizations providing supportive background for business issues and solutions. 
•    Maintain and build knowledge around the different areas, where nominated as a backup
•    Support reporting/automation initiatives with track related Database knowledge and utilizing SQL skills
•    Interacting with BU/RU employees, managers, Solutions team members, project stakeholders on daily basis via telephone, emails and SNOW tickets
•    Managing high volume of work at particular periods of the business cycle even outside the normal working hours
•    Working with multiple software applications
•    Applies user manuals, SOP-s, procedures issued and used by SSC in the daily work 
•    Performs compliance related tasks, such as self-audit tests and replying to ad-hoc audit requests.
 

Education, experience and skills:

Basic:
•    Degree in IT and/or finance obtained at College or University
•    Fluent in English
•    Database management and SQL skills
•    ERP system knowledge
•    Strong Microsoft Office skills

Preferred:
•    Good problem solving and communication ability
•    Good analytical skill.
•    VBA skills 
•    Project Management experience
•    Experience in EBS Oracle Applications
•    Ability to problem solving and evaluate customers’ needs
•    Ability to work under pressure while managing accuracy
•    Flexible and multi-tasking. Ability to prioritize, manage large number of cases, adjust changing priorities

We will appreciate your services by providing:
•    A competitive remuneration package 
•    Hybrid work schedule, promoting a collaborative work environment and flexibility
•    Open minded and welcoming environment, where your ideas are taken seriously
•    Challenging duties in truly International environment

Relocation sponsorship is not available for this position.