Service & Warehouse Coordinator
About the role
Overview
Facility Solutions Group (FSG Electric)Location: Blue Ash, OhioPosition: Full-time, on-sitePay: $20–$25 per hour, based on experience
About the Role
Facility Solutions Group is seeking a dependable, organized Service & Warehouse Coordinator to help keep our service team and daily branch operations running smoothly. This position combines service scheduling and dispatch, hands-on warehouse support, and administrative coordination.
You’ll help connect customers, technicians, and vendors—coordinating service calls, preparing materials, and keeping records accurate so our crews have what they need to get the job done.
Experience in both dispatch and warehouse operations is not required. If you bring dispatch or service coordination experience, we can train you on the warehouse side. If your background is in warehouse operations, we can teach you scheduling and dispatch. We’re looking for someone who communicates well, stays organized, and is willing to learn.
Responsibilities
What You’ll Do
Service Scheduling & Dispatch
Receive incoming service requests, answer customer questions, and create and update work orders.
Schedule and dispatch technicians, coordinating customer availability, technician schedules, and material readiness.
Communicate appointment windows, schedule changes, and job updates to customers and field personnel.
Track open service requests, follow up on outstanding items, and help move work orders through completion.
Keep job notes, customer information, and service documentation accurate and current.
Warehouse & Materials Coordination
Receive, check in, organize, and store incoming materials and equipment.
Pull and stage materials, tools, and supplies for technicians and job sites.
Maintain inventory records and help identify shortages or replenishment needs.
Coordinate deliveries, pickups, and material availability with technicians, project managers, and vendors.
Maintain a clean, safe, and organized warehouse.
Administrative & Purchasing Support
Enter data, maintain files, and organize service and warehouse paperwork.
Assist with purchase orders, vendor pricing requests, material orders, and delivery tracking.
Help gather technician input and material pricing for service quotes.
Review work order documentation for completeness and assist with billing preparation.
Coordinate with office staff and management to resolve missing information, scheduling conflicts, or material delays.
Daily responsibilities will vary with service schedules, incoming deliveries, and branch priorities. You’ll work with the team to balance office coordination and warehouse tasks throughout the day.
Qualifications
- High School Diploma or General Education Degree
- One year experience in scheduling/dispatching
- Valid driver’s license
- Must be able to report to facility Mon-Fri 7a-5pm
- Must be able to pass drug and background screen
- Knowledge of Lighting is preferred inclusive of lamp types, ballasts and transformers
- Ability to read and interpret field paperwork, job quotes.
- Ability to multitask while staying organized
- Strong verbal and written communication skills
- Positive customer service skills
- Experience in lighting and electrical a plus!
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.