Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence
About the role
We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:
- Willingness to work overtime to complete assigned tasks
- Rational approach aligned with process policies, not based on emotions
- Dependability, punctuality, and no attendance issues
- People-oriented with a collaborative mindset
- Keen attention to detail and willingness to engage in client discussions
- Proactive attitude toward operational improvements
- Quality experience or SME experience is a plus
- Basic knowledge in MS Excel is a plus
- Conduct evaluations and data analysis to ensure quality standards are met
- Collaborate effectively with cross-functional teams to identify areas for process improvement
- Assist in developing and implementing action plans to enhance organizational processes
- Participate in client discussions, providing insights and clarifications as needed
- Support ongoing operational improvements to increase efficiency and effectiveness
- Ensure all reports and documentation are accurate, timely, and compliant with policies
- Work diligently to complete all assigned tasks, including overtime when necessary
- Uphold strong work ethics, punctuality, and attendance standards
- Use critical thinking to reason out issues based on process policies rather than emotions
- Maintain a keen eye for detail to identify discrepancies or areas of concern
- Communicate effectively with team members and clients, fostering a collaborative environment
- Stay updated on organizational processes and quality assurance best practices
- Contribute to a positive team environment with a people-oriented approach