Interact with customers and provide them with information and assistance.
Create, manage, and drive closure on service requests.
Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
Typically handles straightforward problems/issues and refers more complex issues to senior staff.
Provide excellent customer service by focusing on providing a great experience.
With at least one (1) year international voice BPO experience
Good or above average English communications skills