Trainer I

Essential Functions 

• Classroom Management/Modules/Up-training/Initiatives/Quality 

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. 

• Monitors and completes daily attendance tracking during the entire process training until nesting. 

• Formulates effective activities, exercises, or assessments for learning improvement. 

• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement. 

• Ensure compliance to client and organizational policies and procedures. 

• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers, and trainees/agents. 

• Deliberate to identify new hires’ needs in training and nesting. 

• Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations. 

• Deliver the training content/context based on the agenda/curriculum. 

• Demonstrate effective leadership to individuals including new hires and tenured agents.  

• Implement and demonstrate efficient training methods. 

• Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs. 

• Participate in client calls and visits with the supervisor’s guidance. 

• Collaborate with the quality and operations teams for process improvement. 

• Conduct team huddles and provide floor and online support on process updates. 

• Develop and implement an effective system for process updates as and when required by the process/clients.  

Essential Functions 

• Classroom Management/Modules/Up-training/Initiatives/Quality 

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. 

• Monitors and completes daily attendance tracking during the entire process training until nesting. 

• Formulates effective activities, exercises, or assessments for learning improvement. 

• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement. 

• Ensure compliance to client and organizational policies and procedures. 

• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers, and trainees/agents. 

• Deliberate to identify new hires’ needs in training and nesting. 

• Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations. 

• Deliver the training content/context based on the agenda/curriculum. 

• Demonstrate effective leadership to individuals including new hires and tenured agents.  

• Implement and demonstrate efficient training methods. 

• Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs. 

• Participate in client calls and visits with the supervisor’s guidance. 

• Collaborate with the quality and operations teams for process improvement. 

• Conduct team huddles and provide floor and online support on process updates. 

• Develop and implement an effective system for process updates as and when required by the process/clients.  

Education Requirements 

Undergraduate - With minimum of 2 years of College Education or equivalent work experience