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CX Trainer

EXL

Gurugram, Haryana, India

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About the role

  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity 

  • Ensure that the assigned targets in accordance with SLA are met   

  • Ensure that the quality of the transactions is in compliance with predefined parameters   

  • Provide the relevant process reports on a daily basis  

  • Ensure adherence to established attendance schedules  

  • Ensure adherence to Company Policies and Procedures 

  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity 

  • Ensure that the assigned targets in accordance with SLA are met   

  • Ensure that the quality of the transactions is in compliance with predefined parameters   

  • Provide the relevant process reports on a daily basis  

  • Ensure adherence to established attendance schedules  

  • Ensure adherence to Company Policies and Procedures 

  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity 

  • Ensure that the assigned targets in accordance with SLA are met   

  • Ensure that the quality of the transactions is in compliance with predefined parameters   

  • Provide the relevant process reports on a daily basis  

  • Ensure adherence to established attendance schedules  

  • Ensure adherence to Company Policies and Procedures