Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation
Mailbox management and escalation handling & handling billing enquiries of customers.
Should be able to manage a team and coach them continuously to achieve business goals
To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
Provide coaching and feedback to team members to enable them to improve their performance.
Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
Help team in building strong cross training framework along with managing updates of process changes in SOP’s
Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
Understanding of Insurance Finance and Accounting
Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation
Mailbox management and escalation handling & handling billing enquiries of customers.
Should be able to manage a team and coach them continuously to achieve business goals
To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
Provide coaching and feedback to team members to enable them to improve their performance.
Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
Help team in building strong cross training framework along with managing updates of process changes in SOP’s
Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
Bachelor's or Master’s degree in Accounting / B.Com or M.Com / MBA Finance