Executive

• Handle customer chats in line with established processes and quality standards.
• Deliver accurate and timely resolutions to customer queries.
• Meet productivity, quality, attendance, and schedule adherence targets.
• Manage multiple chat interactions simultaneously while maintaining service quality.
• Utilize available systems and knowledge resources effectively.
• Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues.
• Adhere to all company policies, compliance, and information security requirements.
• Contribute to process improvement initiatives and knowledge sharing.

• Minimum 6 months of service with the organization (or as per IJP eligibility criteria).
• Consistent performance and attendance record.
• Strong written English communication skills.
• Basic computer proficiency and ability to navigate multiple applications.
• Demonstrated customer service orientation and problem-solving ability.
• Ability to work in a fast-paced, target-driven environment.
• No active disciplinary actions or performance improvement plans.

Graduate 1 - 3 Years