Real - time Analyst
About the role
Drive overall performance and manage FNOL team and process deliverables. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines
Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.
Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.
Transfers calls to adjuster/different departments as applicable.
Higher Education Diploma with 1 - 2 years of relevant experience