Assistant Manager
About the role
Strong understanding of Terms of Business Agreements (TOBA). ·
Knowledge of broker onboarding, management, and renewal processes. ·
Manage end-to-end broker onboarding and setup activities. ·
Support Delegated Authority business, including Cover holders, Binders, and Binding Authorities ·
Assist with Cover holder and Broker Management processes, annual reviews, and monitoring activities.
Knowledge of Cover holders, Binders, and Binding Authorities. ·
Experience with compliance reviews, due diligence, and regulatory validation activities. ·
-Knowledge of Lloyd's regulatory and governance requirements. ·
- Candidates with exposure to any of the System Knowledge should be given preference- Lloyd’s Atlas, DCOM, DAM, FCA
Understanding of the Bordereaux management & uploading/extracting documents from client systems, interpret necessary information for completing assigned tasks
Contact relevant parties to obtain missing information (as necessary)
Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints
Experience in MI and Reporting
Floor support to new hires and mentoring them wrt query handling
Working with QA team on escalations
Manage teams and ensure service level targets are met
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Risk Identification and mitigation skills
Drive best practice/ idea sharing
Analytical skills and time management
Proficient in working with Quality team and provide RCA on escalations
Provide coaching and feedback to team members to enable them to improve their performance
Assist new hires such that they are productive on the floor in the shortest possible time frame
Client interaction and dashboard presentation
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Effectively manage queue and balancing of work loads
Graduate with at least fifteen (15) years of education
• Minimum 1 - 3 years of relevant work experience for Assistant Manager
• Candidates should have at least one year of supervisory experience for Assistant Manager