Senior Executive

• Handle customer accounts and outstanding receivables
• Contact customers for payment status and details
• Resolve payment-related queries and disputes
• Maintain quality, productivity, and customer service standards
• Demonstrate ownership and sound decision-making
• Effectively manage workload and priorities

• Follow up with customers for outstanding payments
• Make collection calls and obtain payment commitments/details
• Resolve disputes and account-related queries
• Maintain accurate records of collection activities
• Prioritize and manage assigned accounts
• Escalate complex or unresolved issues appropriately
• Meet collection, quality, and productivity targets
• Provide professional customer service
• Use Excel and other systems for tracking and reporting
• Collaborate with internal teams for account resolution

Graduate in accounting or equivalent. 0 - 5 Years