Lead Assistant Manager

• Ability of managing team & balancing workloads
• Sound knowledge of US Insurance and WC claims life cycle
• Handle assigned claims and leverage digital platforms to enable effective operations
• Communicate with the Onshore Team about any issues that arise
• Ongoing transactions, monitoring and taking corrective actions where necessary or making incremental improvements

• Manage Payment and Forms team 
• Ensure no Penalties or Interests are incurred on cases due to delay in processing
• Provide overall view of SLAs & inventory to the stakeholders
• Responsible for overall team performance on defined SLAs
• Capable to manage/ resolve escalations
• Ensure compliance with all regulatory/ legislative/ DOI requirements
• Provide inputs and insights to enhance team knowledge and skill

Minimum 6 years of work experience in Business Process Off shoring. Candidates should have at least 2 years of supervisory experience, preferably in the US P&C Insurance (Payments & Forms) domain.