Network Service Engineer

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Nous sommes convaincus que ce sont la diversité des points de vue et des parcours qui contribuent au succès de l’entreprise. Tous les candidats qualifiés bénéficieront d’une considération égale en matière d’embauche, sans distinction de couleur de peau, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’origine, de situation économique, de handicap, d’âge ou toute autre caractéristique protégée par la loi. Nous sommes fiers d’être une entreprise inclusive, avec des valeurs d’égalité et d’éthique, où la diversité est célébrée, appréciée, et valorisée.

À aucun moment du processus de recrutement, Smiths Detection ni aucun de ses partenaires de recrutement ne vous demandera de paiement pour participer à une étape de recrutement, y compris, mais sans s’y limiter, aux entretiens ou aux tests. Afin d’éviter toute tentative de fraude, nous vous invitons à postuler directement via notre site carrières.

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

The purpose of the role is to support the Smiths Detection Northwest Europe Service Projects Team in the delivery, installation, and ongoing support of service IT systems, networking, and system integrations that underpin business‑critical customer solutions. The role contributes to service related IT programmes, tenders, pre‑sales support, product support, and project execution, working under the guidance of senior engineers and technical leads.

The role supports infrastructure comprising physical and virtual environments, software platforms, network services, and data storage solutions across both Checkpoint and Hold-baggage. Typical activities include the installation, configuration, maintenance, and support of applications in both physical and virtual environments, assisting with the integration of multiple virtual servers on a single host, and providing day‑to‑day support across servers, networks, and operating systems.

The role is responsible for carrying out software upgrades and patching activities on a scheduled and as‑required basis, ensuring system stability, security, and compliance. They also participate in an out‑of‑hours on‑call rota, providing support for system incidents, maintenance activities, and customer operational requirements.

A key objective is to help ensure deployed systems at customer sites operate reliably and in compliance with customer, contractual, and regulatory requirements, while maintaining a strong customer‑focused approach.

Duties:

• Provide IT/Digital and network technical support for trials, product tenders, customers, Field Service Engineers (FSEs), and the Sales Team
• Support site visits and client meetings, helping to define technical requirements, expectations, and delivery activities
• Assist in assessing business needs and evaluating existing network infrastructure and systems
• Support change control processes for hardware and software in line with company procedures
• Install, configure, support, and diagnose both physical and virtual enterprise systems including servers and workstations
• Act as a key technical contributor for products requiring system integration (e.g. EDX, CTiX, XCT, servers, workstations)
• Assist in installations, breakdown response, upgrades, and maintenance of company IT/Digital products
• Carry out scheduled and ad‑hoc software upgrades, patching, and security updates
• Provide remote and onsite diagnostic support and fault resolution
• Support optimisation of network hardware and software to enable VMware integration
• Assist in deploying and maintaining VMware virtual environments
• Support the creation and maintenance of multiple virtual servers on host systems
• Troubleshoot and resolve VMware, server, OS, and networking issues
• Install operating systems, service packs, firmware, security patches, and bug fixes
• Maintain technical documentation and support guides for systems and processes
• Keep informed of developments in VMware, operating systems, and networking technologies relevant to the role
• Adhere to Health and Safety requirements for all project and service activities
• Accurately record time and expenses to WBS/Work Orders
• Maintain a customer‑centric approach when addressing incidents and service requests
• Work in accordance with ITIL best‑practice processes

Participate in out‑of‑hours on‑call support as required by the business

Qualifications

Technical Knowledge and Skills:

• Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis
• HNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)
• Experience working with VMware environments, certification desirable
• Working knowledge of Windows Server and desktop operating systems
• Working knowledge of Linux/Unix operating systems
• Understanding of TCP/IP networking concepts and LAN/WAN connectivity 
• Familiarity with virtualisation technologies (VMware ESX/ESXi preferred)
• ITIL Foundation awareness or experience.
• Experience supporting enterprise IT systems in customer‑facing environments
• Strong fault‑finding, log analysis, and troubleshooting skills
• Good written and verbal communication skills
• Competent in Microsoft Office applications
• Fault finding and log analysis skills.
• Able to build and maintain relationships – excellent communication skills.
• Excellent customer care skills.
• Strong organizational ability, able to manage own time and workload.
• Able to work under pressure with accuracy and focus

Competencies and Abilities:

• Strong communication, networking and IT skills
• Strong electrical and mechanical engineering knowledge and experience
• Min 5 years’ experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industry
• Must have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions
• Possess an advanced level of technical knowledge and know how in IT support and networking
• Experience in compilation and delivery of SAT and UAT documentation in support of new and installed products
• Delivery of technical support documentation to support customers and Field Service Teams
• Extensive experience installing supporting and troubleshooting company capital enterprise digital solutions
• Escalation experience and ability to tackle complex problems and incidents
• Experience of working under pressure to meet deadlines while handling multiple priorities
• Ability to read and understand complex designs and suggest viable solutions to improve stability, scalability and availability
• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• The ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.
• The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. 
• The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
• The ability to engage, challenge and work effectively with others.
• The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.

• Technical Knowledge and Skills:

• Proven experience in IT engineering activities including installation, system integration, support, maintenance, and fault diagnosis
• HNC/ONC/City & Guilds in IT, Electrical, Mechanical, or related engineering discipline (or equivalent experience)
• Experience working with VMware environments, certification desirable
• Working knowledge of Windows Server and desktop operating systems
• Working knowledge of Linux/Unix operating systems
• Understanding of TCP/IP networking concepts and LAN/WAN connectivity 
• Familiarity with virtualisation technologies (VMware ESX/ESXi preferred)
• ITIL Foundation awareness or experience.
• Experience supporting enterprise IT systems in customer‑facing environments
• Strong fault‑finding, log analysis, and troubleshooting skills
• Good written and verbal communication skills
• Competent in Microsoft Office applications
• Fault finding and log analysis skills.
• Able to build and maintain relationships – excellent communication skills.
• Excellent customer care skills.
• Strong organizational ability, able to manage own time and workload.
• Able to work under pressure with accuracy and focus

• Competencies and Abilities:

• Strong communication, networking and IT skills
• Strong electrical and mechanical engineering knowledge and experience
• Min 5 years’ experience working with company networked IT systems interfacing to Smiths Detection capital products or similar industry
• Must have a good understanding of WAN connectivity and routing protocols with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions
• Possess an advanced level of technical knowledge and know how in IT support and networking
• Experience in compilation and delivery of SAT and UAT documentation in support of new and installed products
• Delivery of technical support documentation to support customers and Field Service Teams
• Extensive experience installing supporting and troubleshooting company capital enterprise digital solutions
• Escalation experience and ability to tackle complex problems and incidents
• Experience of working under pressure to meet deadlines while handling multiple priorities
• Ability to read and understand complex designs and suggest viable solutions to improve stability, scalability and availability
• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• The ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviors and coaching others for success.
• The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. 
• The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
• The ability to engage, challenge and work effectively with others.
• The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.

Travel : more than 50%