SENIOR ANALYST
About the role
Role Overview
The Senior Analyst for AR Billing Escalations is a high-impact role within our
finance department, serving as the bridge between operational excellence and
client satisfaction. You will be the definitive authority on complex billing
disputes, managing sensitive escalations with a blend of technical precision and
executive-level communication. If you are a proactive problem-solver who
thrives on bringing clarity to ambiguity and building stronger customer
relationships through effective resolution, this is the role for you.
Key Responsibilities
1. High-Level Escalation & Dispute Management
● Monitor and manage the Escalations Mailbox, serving as the primary point
of contact for customers, internal stakeholders, and clients regarding
payment disputes.
● Conduct deep-dive account reconciliations to identify root causes of billing
discrepancies and provide definitive resolutions.
● Communicate professionally with B2B clients to resolve complex payment
issues and maintain positive business relationships.
2. Internal Support & Documentation (Ticket
Management)
● Manage and fulfill internal support requests via the ticket management
system for the collections team.
● Provide essential billing documentation, including detailed invoices,
Statements of Account (SOA), and verified Proof of Service to facilitate the
collection process.
3. Pre-Collection Validation (Account Validation
Process)
● Execute the account validation process by verifying accounts identified for
third-party collection transfer.
● Update internal tools and systems to reflect account status, ensuring all
necessary service cancellations are processed accurately prior to agency
transfer.
4. Third-Party Agency Coordination
● Manage the interface and external agency coordination with third-party
collection partners.
● Verify payment disputes raised by agencies, fulfill document requests, and
perform payment validations to ensure external recovery efforts are
based on accurate data.
5. Special Projects & National Accounts
● Lead reconciliation efforts for National Accounts, ensuring large-scale
portfolios are balanced and payments are accurately applied.
● Utilize account reconciliation tools to manage process requests, validate
disputes, and resolve missing payments.
● Participate in special projects aimed at improving AR processes and
reducing the volume of recurring billing escalations.
Qualifications & Requirements:
Minimum of 2 years in a B2B Finance or Collections environment.
Category Requirement Education Technical Skills Soft Skills Details:
Bachelor’s degree in Finance, Accounting, Business, or a related field preferred.
Proficiency in AR management tools and proficiency in Microsoft Excel or Google Sheets.
Strong negotiation, analytical problem-solving, and professional communication skills.