Process Manager

JOB DESCRIPTION

• Support Asset Services and Tax teams and platforms, including monitoring and supporting platform operations, exception processing and maintenance.
• Monitor dependencies across global teams and vendors in multi-region financial operations, ensuring compliance with regulations and internal controls (e.g., audit, risk, and compliance standards).
• Liaison across Product, Client Services, Asset Services, Tax, Operations and Technology teams.
• Provide domain knowledge of Asset Servicing, Corporate Actions lifecycle, and Tax Services.
• Provide hands-on expertise in SQL (advanced querying, troubleshooting) and Python (scripting, automation, analysis).
• Provide Level 2/3 production & functional support, troubleshooting and resolving production issues across order lifecycle, executions, and post-trade flows.
• Partner directly with the various teams and vendors to ensure post trade platform & system reliability.
• Translate business requirements into technical specifications and solutions.
• Develop, test, and implement system enhancements and fixes.
• Support SQL and Python-based analysis, automation, and tooling.
• Contribute to integration efforts across upstream/downstream systems.
• Operate in a production support environment with tight SLAs, diagnosing issues and documenting/communicating root cause analysis.
• Conduct data analysis and reconciliation support across trade lifecycle.
• Identify process inefficiencies and recommend improvements.
• Experience supporting Asset Services’ operations for Prime Finance or institutional trading businesses is preferred
• Knowledge of global markets, custody models, and cross-border implications
• Experience with vendor platforms (e.g., Broadridge, GLOSS, Global One, SwapOne, S&P IMActions, Geneva)
• Solid understanding of database systems, MSSQL, PL SQL, with experience enhancing & maintaining store procedures
• DevOps Practices: Experience with DevOps practices and tools for continuous integration, deployment, and monitoring in cloud environments, ensuring efficient and scalable software delivery.
• Architectural Knowledge: In-depth understanding of architectural principles, design patterns, and microservices architecture, allowing for the design and implementation of robust and scalable solutions

Nice-to-Have Skills