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FN Care Technology Expert

Nokia

United States

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About the role

Nokia of America Corporation, FN Care Technology Expert (Multiple Positions), Dallas, TX. 

  • Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products. 

  • Collaborate closely with other teams to drive issue resolution. 

  • Reproduce and isolate issues in lab environments for deeper analysis. 

  • Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D. 

  • Conduct root cause analysis and recommend corrective actions.  

  • Develop and maintain knowledge base content to enhance team efficiency and customer support.  

  • Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.  

  • Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.  

  • Participate in on-call weekend rotation (48 hrs) every 1.5 months. #LI-DNI

Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work

experience.

 

  • Must have 2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues;

  • Must have 2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues;

  • Must have 2 years of experience in RF propagation modelling and interference analysis for 5G/4G network;

  • Must have 2 years of experience troubleshooting WiFi related issues;

  • Must have 1 year of experience in LTE and 5G signaling.

 

Employer will accept any suitable combination of education, training, or experience.

 

TO APPLY: Email CV to [email protected] with Job Code TX26-2509554 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/