Serves as Project Lead or Reviewer for full test programs within area of technical expertise.
Leads, reviews and supports all aspects of projects in local team for technology expertise.
Communicates project status and results to clients.
Responsible for defining project scope, test plan, report review and accuracy, meeting of agreed deadlines, and managing project related activities.
Coordinates laboratory activities and instructions to lab staff, scheduling testing and reviewing lab work to keep project completion dates.
Studies and understands test standards, testing technology, and regulations for scope of responsibility.
Serves as the Subject Matter Expert (SME) for the local office and key customers for standards, industries, and/or test capability.
May represent UL at industry related functions such as seminars, trade shows or standards committees.
Provides training to others.
Has detailed understanding of test techniques, procedures, and equipment.
Performs standard test procedures when necessary to keep projects moving.
Provides training to lab staff to needed capacity and quality of testing.
Finds solutions and supports customer products with issues coming from lab.
Follows up on contacts from clients and communicates technical issues, Test Standard explanations, certification requirements and UL procedures and requirements.
Leads or reviews customer communications and client concerns, and then works with the team to resolve the issues.
Supports Sales staff to determine project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction for a project.
Works with Sales and customer to negotiate completion dates and sample requirements.
Manages their assigned staff to Title Responsibilities and Role goals.
Sets Goals and provides feedback on achievements through regular communications and Performance Appraisal process.
Understands and evaluates Revenue production for area of responsibility and ensures there is a focus on this on a daily basis..
Integrates continuous improvement concepts and techniques into all aspects of the job at the project or customer level for their local office.
Manages and reviews related internal documents for accuracy.
Develops special test methods and test equipment for new standards, test requirements, or improved efficiency, when needed.
Likely to support the business externally through travelling to meetings at client sites, attendance at industry related events and other meetings.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an accredited program plus generally eight years of directly related work experience or equivalent education or experience.