Junior Specialist - HR Shared Services -

Role Overview

We are looking for an HR Shared Services professional with 2–5 years of experience in a global organization or HR Shared Services environment.

The role will support day-to-day employee lifecycle activities from Hire-to-Retire, providing accurate and timely HR services to employees and HR stakeholders across international locations.

Key Responsibilities

1. Employee Lifecycle Administration

• Manage day-to-day HR Shared Services transactions across the Hire-to-Retire lifecycle. Support activities such as:
  • New hire and onboarding administration
  • Employee data changes
  • HR documentation and letters
  • Employee records maintenance
  • Offboarding and exit-related activities
• Ensure transactions are processed accurately and within defined SLAs and quality standards.
• Maintain accurate employee information and documentation in the HR system.

2. Background Verification & Pre-Employment Support

• Coordinate and track background verification activities for new hires.
• Review and maintain required documentation and follow up on pending cases.
• Liaise with candidates, HR stakeholders and external BGV providers as required.
• Ensure pre-employment activities are completed within the required timelines.

3. Global & Country-Specific HR Support

• Support HR processes for employees across European and other international locations.
• Apply the relevant country-specific processes and guidelines while handling employee transactions.
• Experience supporting UK and/or South Africa will be highly preferred.
• Work effectively with HR teams and stakeholders across different countries and time zones.

4. Employee Query & Case Management

• Respond to employee and manager queries related to HR processes and employee lifecycle transactions.
• Resolve queries within defined service levels or escalate them to the appropriate HR team when required.
• Maintain appropriate case documentation and ensure timely closure of requests.

5. HR Systems, Data & Reporting

• Process employee transactions and maintain employee data in the HRIS.
• Maintain trackers and prepare routine reports using Microsoft Excel.
• Perform basic data analysis, identify discrepancies and ensure data accuracy.
• Support regular SLA, quality and operational reporting.

6. Process & Service Excellence

• Follow established HR processes, SOPs and controls.
• Identify process gaps, recurring issues and opportunities for improvement.
• Participate in process standardization and continuous improvement initiatives.
• Maintain confidentiality and ensure appropriate handling of employee information.

Required Experience & Qualifications

Experience

• 2–5 years of relevant experience in HR Shared Services /HR Operations
• Experience working in a global / multinational organization is preferred.
• Practical understanding of Hire-to-Retire / employee lifecycle processes.
• Experience supporting international employees or HR teams is preferred.
• Exposure to European HR processes is highly desirable.
• UK and/or South Africa experience will be an added advantage.

Education

• Bachelor's degree in Human Resources / Human Resource Management, or
• BBA with specialization in Human Resources.

Technical Skills Preferred

• Oracle Fusion/ Successfactors HCM experience preferred
• Good working knowledge of Microsoft Excel.
• Experience with HR case management / ticketing systems is an advantage.
• Ability to work with HR systems and employee master data.

Core Competencies

• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Customer-service orientation
• Strong ownership and follow-through
• Ability to manage multiple requests within defined timelines
• Problem-solving and analytical skills
• Ability to work independently & effectively with global stakeholders
• Ability to adapt to different country-specific HR processes

Work Requirements

• Work from Office: This is an office-based role and requires regular presence at the designated office location.
• Shift-Based Role: The individual must be comfortable working in shifts based on the operating hours and time zones of the countries supported.

Role Overview

We are looking for an HR Shared Services professional with 2–5 years of experience in a global organization or HR Shared Services environment.

The role will support day-to-day employee lifecycle activities from Hire-to-Retire, providing accurate and timely HR services to employees and HR stakeholders across international locations.

Key Responsibilities

1. Employee Lifecycle Administration

• Manage day-to-day HR Shared Services transactions across the Hire-to-Retire lifecycle. Support activities such as:
  • New hire and onboarding administration
  • Employee data changes
  • HR documentation and letters
  • Employee records maintenance
  • Offboarding and exit-related activities
• Ensure transactions are processed accurately and within defined SLAs and quality standards.
• Maintain accurate employee information and documentation in the HR system.

2. Background Verification & Pre-Employment Support

• Coordinate and track background verification activities for new hires.
• Review and maintain required documentation and follow up on pending cases.
• Liaise with candidates, HR stakeholders and external BGV providers as required.
• Ensure pre-employment activities are completed within the required timelines.

3. Global & Country-Specific HR Support

• Support HR processes for employees across European and other international locations.
• Apply the relevant country-specific processes and guidelines while handling employee transactions.
• Experience supporting UK and/or South Africa will be highly preferred.
• Work effectively with HR teams and stakeholders across different countries and time zones.

4. Employee Query & Case Management

• Respond to employee and manager queries related to HR processes and employee lifecycle transactions.
• Resolve queries within defined service levels or escalate them to the appropriate HR team when required.
• Maintain appropriate case documentation and ensure timely closure of requests.

5. HR Systems, Data & Reporting

• Process employee transactions and maintain employee data in the HRIS.
• Maintain trackers and prepare routine reports using Microsoft Excel.
• Perform basic data analysis, identify discrepancies and ensure data accuracy.
• Support regular SLA, quality and operational reporting.

6. Process & Service Excellence

• Follow established HR processes, SOPs and controls.
• Identify process gaps, recurring issues and opportunities for improvement.
• Participate in process standardization and continuous improvement initiatives.
• Maintain confidentiality and ensure appropriate handling of employee information.

Required Experience & Qualifications

Experience

• 2–5 years of relevant experience in HR Shared Services /HR Operations
• Experience working in a global / multinational organization is preferred.
• Practical understanding of Hire-to-Retire / employee lifecycle processes.
• Experience supporting international employees or HR teams is preferred.
• Exposure to European HR processes is highly desirable.
• UK and/or South Africa experience will be an added advantage.

Education

• Bachelor's degree in Human Resources / Human Resource Management, or
• BBA with specialization in Human Resources.

Technical Skills Preferred

• Oracle Fusion/ Successfactors HCM experience preferred
• Good working knowledge of Microsoft Excel.
• Experience with HR case management / ticketing systems is an advantage.
• Ability to work with HR systems and employee master data.

Core Competencies

• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Customer-service orientation
• Strong ownership and follow-through
• Ability to manage multiple requests within defined timelines
• Problem-solving and analytical skills
• Ability to work independently & effectively with global stakeholders
• Ability to adapt to different country-specific HR processes

Work Requirements

• Work from Office: This is an office-based role and requires regular presence at the designated office location.
• Shift-Based Role: The individual must be comfortable working in shifts based on the operating hours and time zones of the countries supported.

Role Overview

We are looking for an HR Shared Services professional with 2–5 years of experience in a global organization or HR Shared Services environment.

The role will support day-to-day employee lifecycle activities from Hire-to-Retire, providing accurate and timely HR services to employees and HR stakeholders across international locations.

Key Responsibilities

1. Employee Lifecycle Administration

• Manage day-to-day HR Shared Services transactions across the Hire-to-Retire lifecycle. Support activities such as:
  • New hire and onboarding administration
  • Employee data changes
  • HR documentation and letters
  • Employee records maintenance
  • Offboarding and exit-related activities
• Ensure transactions are processed accurately and within defined SLAs and quality standards.
• Maintain accurate employee information and documentation in the HR system.

2. Background Verification & Pre-Employment Support

• Coordinate and track background verification activities for new hires.
• Review and maintain required documentation and follow up on pending cases.
• Liaise with candidates, HR stakeholders and external BGV providers as required.
• Ensure pre-employment activities are completed within the required timelines.

3. Global & Country-Specific HR Support

• Support HR processes for employees across European and other international locations.
• Apply the relevant country-specific processes and guidelines while handling employee transactions.
• Experience supporting UK and/or South Africa will be highly preferred.
• Work effectively with HR teams and stakeholders across different countries and time zones.

4. Employee Query & Case Management

• Respond to employee and manager queries related to HR processes and employee lifecycle transactions.
• Resolve queries within defined service levels or escalate them to the appropriate HR team when required.
• Maintain appropriate case documentation and ensure timely closure of requests.

5. HR Systems, Data & Reporting

• Process employee transactions and maintain employee data in the HRIS.
• Maintain trackers and prepare routine reports using Microsoft Excel.
• Perform basic data analysis, identify discrepancies and ensure data accuracy.
• Support regular SLA, quality and operational reporting.

6. Process & Service Excellence

• Follow established HR processes, SOPs and controls.
• Identify process gaps, recurring issues and opportunities for improvement.
• Participate in process standardization and continuous improvement initiatives.
• Maintain confidentiality and ensure appropriate handling of employee information.

Required Experience & Qualifications

Experience

• 2–5 years of relevant experience in HR Shared Services /HR Operations
• Experience working in a global / multinational organization is preferred.
• Practical understanding of Hire-to-Retire / employee lifecycle processes.
• Experience supporting international employees or HR teams is preferred.
• Exposure to European HR processes is highly desirable.
• UK and/or South Africa experience will be an added advantage.

Education

• Bachelor's degree in Human Resources / Human Resource Management, or
• BBA with specialization in Human Resources.

Technical Skills Preferred

• Oracle Fusion/ Successfactors HCM experience preferred
• Good working knowledge of Microsoft Excel.
• Experience with HR case management / ticketing systems is an advantage.
• Ability to work with HR systems and employee master data.

Core Competencies

• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Customer-service orientation
• Strong ownership and follow-through
• Ability to manage multiple requests within defined timelines
• Problem-solving and analytical skills
• Ability to work independently & effectively with global stakeholders
• Ability to adapt to different country-specific HR processes

Work Requirements

• Work from Office: This is an office-based role and requires regular presence at the designated office location.
• Shift-Based Role: The individual must be comfortable working in shifts based on the operating hours and time zones of the countries supported.