Capital Market Trade Manager-BPS
About the role
Job Responsibilities :
(Must have)
• Identify, Lead & execute projects that harness one or many
solution levers like Process re-engineering, Technology
enabled intervention, Automation etc. focusing on Improving
efficiency, realizing Productivity benefits, per SOW /
Contractual commitments
• Process review, analysis, transformation within the financial
services construct
• Drive continuous improvement initiatives across BPS + IT
operations delivery teams
• Implement Best practices for IT operations to enhance
efficiency and effectiveness, across the SDLC lifecycle
• Develop and manage relevant metrics and KPIs to measure
Delivery excellence with an analytical mindset for measuring
the complex, unknowns etc. of processes
• Collaborate with Global cross-functional, virtual teams to
identify and successfully deliver Continuous improvement,
Automation initiatives
• Effectively project manage a portfolio of Improvement /
Transformation & Change initiatives across various work
streams
• Report on progress and keep Org. Leadership, client
stakeholders etc. closely appraised of progress and delivery
• Support, Drive and improve a Delivery team-wide process
innovation program that can drive the identification and
delivery of operational improvements, especially automation
Criteria : (Must have)
• Must have minimum 12-15 years of experience.
• Graduate or Post Graduate
• Proven experience in Continuous improvement role, preferably within IT operations of a Banking, Fin. Services institution
• Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.
• Possess strong understanding of various SDLC methodologies including but not limited to – Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle
• Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes.