French Speaking call center Agents
About the job
Key Responsibilities:
- Handle inbound calls providing detailed information on visa requirements and application procedures
- Assist customers with completing online visa application forms
- Comprehend customers' queries / complaints / comments
- Display empathy/ understanding of the issue/ concern towards the customer
- Provide quick and effective resolution to customers' queries
- Talks in a way the customer can understand
- Is able to handle pressure situations and complaints of irate customers
- Works accurately and with an eye for details
Is able to use automated information systems to analyze the customer's situation
Eligibility:
HSC / Graduate freshers can apply with zero experience
- Minimum 6 months experience in Customer Service
Good French & English ( B1 or B2 level) Communication Skills
- Excellent real writing/verbal skills
- Ensure adherence to daily activities assigned