Technician - Field Service
About the role
Job Summary:
Based out of our Lae branch, in this role, you will diagnose and complete repairs to engines at the customer’s site.
Key Responsibilities:
You will make an impact in the following ways:
Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customer.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Additional Information:
- 40 hours per week
- On call roster when required
- Able to work long hours including overtime when required
- Must hold Heavy Vehicle Qualification - Plant Mechanic, Fitter, Heavy Diesel to be considered
- Up to 50% domestic travel as required
- You will need a locally valid driving permit
- Participation in an annual variable compensation (bonus) program.
- Salary continuance insurance.
- Discounts with select private health insurance, PC software/hardware and a range of vehicles.
- Annual remuneration reviews.
- Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
Have to be a qualified mechanic and be able to work unsupervised.