Customer Order Management (COM) Administrator

We are looking for a talented Customer Order Management (COM) Administrator to join our COM team in Daventry, United Kingdom.

This is 37.5 hours a week, on-site contract hours Monday to Thursday 9.00am to 3.00pm, Friday 9.00am to 1.00pm, flexibility will be required around these. (60% on-site minimum per week with support when needed for customer visits).  

 

In this role, you'll make an impact in the following ways:

• Provide administrative support to the Supply Chain Planning team, ensuring accurate and timely completion of operational activities.
• Gather, compile, verify, and maintain data within reports, spreadsheets, presentations, and business systems.
• Coordinate and organise customer visits, including visa invitation letters, customer requirements, and liaison with key stakeholders such as Reception, Gatehouse, Leadership teams, and Plant Tour hosts.
• Support the planning and delivery of large-scale customer "fly-in" events, including coordinating complex agendas and logistics.
• Assist with KPI tracking, reporting, and analysis to support business performance and supply chain objectives.
• Support Production Scheduling and wider operational teams by responding to escalations and providing administrative assistance as required.
• Coordinate meetings, conference calls, visitor arrangements, and communications with internal and external stakeholders.
• Participate in continuous improvement activities, maintaining departmental processes and procedures while acting as a resource for colleagues when needed.

To be successful in this role, you will need the following:

• Strong organisational and planning skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills, with a customer-focused approach.
• Ability to analyse and interpret data, produce reports, and communicate insights effectively.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook, with strong attention to detail.

Education / Experience:

• Previous experience in an administrative, business support, supply chain, operations, or customer-facing environment.
• Experience coordinating meetings, events, customer visits, or business administration activities is preferred.
• Experience working with data, reporting, KPIs, and spreadsheet-based analysis would be advantageous.
• Demonstrated ability to work effectively in a fast-paced environment while maintaining accuracy and professionalism.

 

The compensation for this role is aligned with a local bargained or unionised agreement.