Engineer, Customer Support
About the role
The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.
Day-to-Day activities include:
• On site installation of equipment including new equipment, upgrades and also system relocation
• Providing troubleshooting for both hardware and software.
• Providing responsive telephone and email support, ensuring customers' successful use of equipment
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment. He / She should also have a strong interest in problem solving and have excellent communication skills.
• Assists in machine installation at customer site including new equipment, upgrades and system relocations
• Evaluates and diagnoses basic problems and making appropriate repairs and troubleshooting
• Prepares documentation of troubleshooting completed and provides proper escalation to other departments when required
• Acts as the company liaison between the organization and customer for both administrative and technical matters
• Performs standard buy - offs
• Performs 1st basic application verification
Day-to-Day activities include:
• On site installation of equipment including new equipment, upgrades and also system relocation
• Providing troubleshooting for both hardware and software.
• Providing responsive telephone and email support, ensuring customers' successful use of equipment
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment. He / She should also have a strong interest in problem solving and have excellent communication skills.
• Assists in machine installation at customer site including new equipment, upgrades and system relocations
• Evaluates and diagnoses basic problems and making appropriate repairs and troubleshooting
• Prepares documentation of troubleshooting completed and provides proper escalation to other departments when required
• Acts as the company liaison between the organization and customer for both administrative and technical matters
• Performs standard buy - offs
• Performs 1st basic application verification
Knowledge & Experience requirements
• No Working Experience Required
• General equipment knowledge and can read basic mechanical and electrical drawing
• Basic machine knowledge
Education Requirements
• Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical
Other Requirements
• Strong Problem-Solving Skills
• Excellent communication skills
• Strong written and verbal communication skills in required language
• Willing to travel to customer sites within the region/country
• Valid driver’s license