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Specialist, Business Process Improvement & VOS

Vertiv

Westerville, OH, United States

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About the role

POSITION SUMMARY

  • The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
  • The Specialist manages working-level relationships within a function, partners with business leaders on policies and procedures, and serves as an informal mentor to peers.

RESPONSIBILITIES

  • Process Breadth:
    • Independently navigates one process at the right depth
    • Knows what to ask and who to ask it
    • Earns SME trust through disciplined partnership
  • Project Ownership:
    • Owns discrete OTC, PTP, NPDI, SIOP or Services project phases
    • Manages self with light oversight
    • Prepare flowcharts and reporting packages
    • Perform root cause analysis
    • Identify AI and automation opportunities
  • Stakeholder Management:
    • Manages working-level relationships within a function
    • Beginning to navigate competing priorities
    • Partner with business leaders on policies and procedures
    • Liaise with Learning and Development
    • Plans change management communications
    • Executes training
  • Problem Complexity:
    • Ambiguous problems with a familiar process
    • Develops structured approach with support
  • People & Team Impact:
    • Informal mentor to peers
    • Models team norms
    • May lead small working groups
    • Demonstrates Vertiv Behaviors
  • Tools & Methods:
    • Proficient with toolset
    • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
    • Create and maintain projects in ServiceNow

QUALIFICATIONS

  • Education:
    • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
    • Introductory knowledge in all areas of project planning, development, management, and implementation.
  • Work Experience:
    • 4-8 years of experience in project management or exposure to at least one of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
    • Experience in an international and culturally diverse organization.
  • Communication Skills:
    • Strong written and verbal communication skills in English; other languages are a plus.
    • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
  • Analytical Skills:
    • Ability to analyze data, make informed decisions, and solve complex problems.
    • Good attention to detail.
  • Technical Skills:
    • Intermediate experience with ERP financial applications (Oracle preferred).
    • Proficient in Microsoft Office Suite.
    • Project management experience and familiarity with Agile process improvement.
    • Excellent problem-solving skills
    • Ability to work independently in a fast-paced environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

  • No special physical requirements.

TRAVEL REQUIREMENTS

  • 10% travel required.