Service Support Coordinator I

Job Description: 

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes 
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness. 
• Ensures that information logged in the designated databases and systems is accurate and updated. 
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
• Ensures that information needed by internal and external customers are provided accurately and on time 
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty) 
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty) 
• Improvement on Productivity and Efficiency 
• Individual Development 
• Adhoc/ Stretch Assignments

Qualifications:

• College graduate of any course 
• With 1 year of related experience 
• Previous experience within a service environment performing administrative functions. 
• Previous experience on supply chain (order management, purchasing and logistics) 
• Focused with strong administration, analytical and organizational skills. 
• Possesses initiative and a strong sense of ownership and responsibility 
• Keen attention to details. 
• Comprehensive administrative/clerical/back office experience 
• Time management skills 
• Must be able to work with minimal supervision. 
• Works well with others; team player 
• Strong sense/knowledge of the service business 
• Fluent English written and verbal skills 
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.