Accounting Services Associate III

Position Overview:

The Collections Department is responsible for working with clients who have become 
delinquent. The role involves contacting customers, identifying the reasons as to why they 
have fallen delinquent and coordinating a repayment plan that will either return them to a 
non-delinquent status or prevent them from defaulting. In the event of a default, 
Collections is also responsible for communicating with 3rd party collections agencies and 
attorneys as we manage our portfolio of advanced delinquent accounts.

Key Responsibilities:

 Call, Email, and Text delinquent customer accounts 
 Respond to customer questions regarding account status, invoicing, and payment 
information.
 Proactively contact customers and resolve issues on payment defaults.
 Document all calls and follow-ups 
 Obtain promise to pay from customers for up-to-date payment
 Skip trace when required
 Early payment default research and resolution
 Reconciliations of cash application with customer
 Process customers request for Buy-Outs.
 Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per 
current company policy standards.
 Negotiate and Process payment plans using department policy and available tools
 Review accounts with management for possible hardships, account adjustments

Typing Speed Requirement
 20 WPM