Accounting Services Associate II

Order to Cash (O2C) Associate II | Accounts Receivable (Billing, Cash Application & Collections)

Location: ITPB Tech Park, Whitefield Bengaluru

What you get:

• Full-time employment with a leading global organization.
• Opportunity to work with global customers and stakeholders.
• Exposure to end-to-end Accounts Receivable processes.
• Career growth in Billing or Cash Application or Collections, and Customer Financial Services.
• Opportunity to gain experience in ERP platforms such as SAP/S4HANA.
• Dynamic work environment with learning and development opportunities.
• Shift-based work environment supporting global operations.
• Fixed Weekends Off (Saturday & Sunday)

Requirements:

• Commerce, Accounting, Finance, or related educational background. 
• 3-5 years of experience in Accounts Receivable, Billing, Cash Application, Collections, or Finance Operations, preferably in a BPO environment. 
• Strong understanding of AR processes and receivables management. 
• Experience working on Billing, Cash Application, and Collections activities. 
• Good knowledge of Microsoft Excel, PowerPoint, and other MS Office applications. 
• Ability to analyze aging reports and past-due receivables. 
• Experience in customer follow-up through emails and calls. 
• Excellent verbal and written communication skills. 
• Strong analytical and problem-solving skills. 
• Willingness to work in rotational shifts.

Summary:

The primary role is to manage Billing or Cash Application or Collections activities for global customers. The role includes reporting Billing/Cash Application/Collections performance against monthly targets, resolving invoice-related queries, researching disputes and deductions, monitoring receivables, and ensuring timely collections while delivering quality customer service to internal and external stakeholders.

What you will be doing:

• Manage Billing or Cash Application or Collections for global customers.
• Report actual Billing/Cash Application/Collections against monthly targets.
• Perform quality reviews of Cash Application and Billing processes.
• Follow up with customers through emails and calls.
• Escalate issues to stakeholders as required.
• Resolve customer and business team queries related to invoices.
• Research and analyze disputes and deductions in ERP.
• Coordinate with various departments to obtain supporting documents and information for dispute resolution.
• Monitor assigned receivable accounts and ensure timely collections.
• Investigate customer claims related to improper billing and billing disputes.
• Deliver quality customer service by responding to internal and external stakeholder inquiries professionally.
• Analyze past-due receivables and drive collection efforts.
• Participate in Operations Reviews with Clients and Management.
• Use MS Office applications, including Excel and PowerPoint, for reporting and analysis.
• Demonstrate a positive attitude, willingness to learn, and commitment to work.