Warranty Coordinator
About the role
Ford Business Solutions is looking for a
Warranty Coordinator
to join our Ford Customer Service Team in our Szentendre office.
What will be your roles and responsibilities?
Manage warranty hotline – dealer/Importer warranty request handling, supporting claim submission, liaising with the assessors.
Handling & managing prior approval request (PAR); in case of escalation, cooperation with Technical Hotline
Warranty training preparation and presentation about processing, claim submission, correction and tracking
Warranty manual & Warranty policy procedure update
Determine parts impo-cost in EDM; and warranty labor revision in cooperation with European Warranty Office (EWO)
Cooperation with the Warranty Audit department if needed
Monitoring dealer’s warranty performance, claim submission, claim types
- Reporting e.g. FSA performance, repair type etc.
Requirements for the position:
University or College Degree, preferably in mechanical engineering
Technical knowledge, automotive experience
Active Driving license for cat. B
At least 2-3 years work experience in technical field
Fluent written and spoken English, other languages are welcome
Good communication skills, proactive (!) personality, ability to work individually
- PC skills
What you’ll love about us:
Being part of a fully supportive, collaborative, and dynamic team
Hybrid working model with 4 days on-site/week
Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive company in the world
Cafeteria – Benefits package
As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days
Shuttle bus service between local train station (Békásmegyer – HÉV) and the office
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
Location: Szentendre
Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.
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