Operations Executive - National Broadband Ireland

CPM Ireland are seeking a dedicated and detail-oriented Operations Executive to join our team, supporting the National Broadband Ireland (NBI) account. This role is responsible for processing and managing the full lifecycle of NBI sales and customer orders on internal platforms, ensuring the highest levels of accuracy, compliance, and efficiency.

The ideal candidate will play a key role in delivering a seamless customer journey by processing orders, completing quality assurance calls, and managing installations within agreed service level agreements (SLAs).

As a CPM Operations Executive, you will live the CPM values, or as we call it, Our DNA:

We Care, We're Curious, We Achieve Together, We're People People

The Primary Responsibilities for This Role Are:

• Process all assigned NBI sales orders accurately and on time on a daily, weekly, and monthly basis.
• Maintain detailed reporting of all orders and provide regular updates to stakeholders, management, and clients on order status and progression.
• Ensure compliance across all sales processing, reporting, and quality assurance activities.
• Complete quality calls with customers to confirm order details and ensure regulatory and company compliance requirements are met.
• Take ownership of the customer journey from sale through to installation and activation, ensuring a best-in-class customer experience.
• Proactively manage sales and installation pipelines to maximise successful connections and minimise delays.
• Work closely with the sales team, field teams, and client stakeholders to ensure strong communication and effective issue resolution.
• Identify opportunities to improve operational processes, customer experience, and overall account performance.
• Liaise with customers and installation partners to support appointment scheduling and provide updates where required.

Required Experience & Competencies

• Minimum 12 months' experience in a fast-paced operations, administration, or customer support environment.
• Strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Passion for taking ownership of processes and delivering successful outcomes.
• Ability to work independently while also contributing effectively within a team environment.
• Comfortable communicating with customers by phone and email, with a strong customer-centric mindset.
• Excellent attention to detail and commitment to data accuracy.

Person Specification

Key Skills & Experience

• Previous experience in order management, customer administration, sales support, or reporting.
• Experience within telecommunications, broadband, utilities, or customer service environments is highly desirable.
• Strong written and verbal communication skills.
• Ability to prioritise workloads and perform effectively under deadlines.
• Strong problem-solving and decision-making skills.
• Excellent organisational and time-management abilities.
• Ability to build effective working relationships across multiple teams and stakeholders.
• Commitment to continuous improvement and identifying efficiencies within operational processes.

Communication Skills

• Ability to communicate effectively with people at all levels of an organisation.
• Strong telephone and customer service skills.
• Ability to clearly communicate information both verbally and in writing.
• Confidence presenting information and reports in various formats.

Benefits

• Basic Salary: €26,000 - €28,000
• 10% Commission Bonus
• Companywide Recognition Awards
• Regular Company Events and Activities
• Discounted Health Insurance
• Access to Company Pension Provider
• IVF Support Policy
• Enhanced Maternity & Paternity Pay
• Reward & Recognition through our People Awards Scheme
• Fast Career Development and Progression Opportunities for High Performers
• Employee Assistance Programme
• Active Diversity and Inclusion Teams Across the Business
• Bike to Work Scheme
• Employee Referral Payment Scheme

This is an excellent opportunity to join CPM supporting National Broadband Ireland, helping connect homes and communities across Ireland while developing your career within a dynamic and growing organisation.

CPM Ireland is an Equal Opportunities Employer and encourages applications from all suitably qualified candidates