Infight Base Manager - MSP
About the role
About Us
Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 150 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.
Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.
Our Culture
We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
Overview
The Inflight Base Manager provides strategic and day-to-day leadership for Inflight operations at the assigned base. This role leads Inflight Crew Managers and administrative support staff; drives safe, compliant, reliable, and customer-focused performance; and ensures Flight Attendants maintain required qualifications and standards. The Inflight Base Manager serves as the senior Inflight leader at the base, partners across operational and labor groups, and fosters an engaged, accountable employee culture aligned with Endeavor Air’s values.
Responsibilities
- Lead, coach, and develop Inflight Crew Managers and administrative support staff through clear expectations, measurable goals, ongoing feedback, and performance evaluations.
- Establish and execute base goals and initiatives that improve safety, regulatory compliance, dependability, completion factor, on-time performance, customer satisfaction, and employee engagement.
- Monitor operational and people-performance metrics, identify trends and risks, and implement timely corrective and continuous-improvement actions.
- Ensure compliance with Federal Aviation Regulations, the Flight Attendant Manual, Company policies, the collective bargaining agreement, and other applicable requirements.
- Ensure operational events, safety concerns, and irregularities are reported accurately, escalated appropriately, and addressed in a timely manner.
- Oversee Flight Attendant performance management at the base, including attendance, leaves, probationary programs, investigations, recognition, coaching, and corrective action, in partnership with Human Resources and Labor Relations as appropriate.
- Provide guidance and quality oversight for investigations and interviews involving potential violations of Company policy, the collective bargaining agreement, or federal regulations, ensuring consistent and well-documented outcomes.
- Build and maintain a constructive labor partnership through consistent contract administration, proactive communication, and professional engagement with union representatives.
- Lead the base’s SAFA program, educational initiatives, and implementation of Inflight programs, policies, and procedures.
- Maintain visible leadership across shifts and work locations, including the airport, aircraft, and crew areas, to support employees and understand operational conditions.
- Serve as the senior Inflight representative within the MSP hub leadership team and coordinate with Flight Operations, Airport Customer Service, Crew Scheduling, Maintenance, Safety, Security, and other partners to support operational readiness and recovery.
- Lead the Inflight response during irregular operations and significant operational events, ensuring effective communication, staffing support, and recovery coordination for Flight Attendants and partner departments.
- Participate in hub, base, departmental, and Flight Attendant meetings and communicate priorities, performance results, and follow-up actions.
- Ensure on-call leadership coverage is maintained for operational events, Flight Attendant emergencies, and time-sensitive employee support.
- Oversee assigned administrative controls, including audits, sales deposits, service-recovery amenities, and base records.
- Collaborate with the Flight Operations Base Manager to support administration of random drug and alcohol testing requirements at the base.
- Ensure Inflight Crew Managers support charter operations by preparing Flight Attendants for onboard service specifications and special requirements.
- This is a non-flying position involving office work, airport operations, and on aircraft operations in all types of weather. Airport gate and ramp operations are noisy and can be hazardous without due caution.
Other Duties
- Other duties as assigned.
Supervisory Responsibilities
This position directly leads and manages Inflight Crew Managers and assigned administrative support staff at the base.
Competencies Required
- Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
- Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
- Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
- Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
- Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.
Qualifications
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- Three years of experience in Inflight, airline operations, or a related field preferred.
- Two years of people-leadership or supervisory experience.
- Ability to achieve and maintain Flight Attendant qualification and certification.
- Working knowledge of applicable Federal Aviation Regulations, Flight Attendant policies and procedures, and collective bargaining agreement administration.
- Demonstrated ability to interpret and consistently apply collective bargaining agreement requirements accurately and appropriately.
- Demonstrated ability to lead through operational complexity, manage competing priorities, and make timely decisions.
- Strong analytical, problem-solving, organizational, and follow-through skills.
- Ability to multitask efficiently and effectively while meeting deadlines.
- Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with employees and leaders at all levels of the organization.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability to work additional hours, including evenings, weekends, and holidays, as operationally required.
Work Environment & Physical Demands
- Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags and electronic equipment not in excess of 40 lbs.
- Can involve long periods of sitting and walking on the aircraft.
- Some repetitive motion, such as typing.
- Travel up to 30%
What We Offer
Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
- Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) with Company Match starting on Day 1
- Operational Performance Rewards (OPR) Program
- Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options