Delivery Manager (Remote)

• Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain.
• Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards.
• Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs.
• Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale.

Financial, Resource & Quality Management

• Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness within assigned scope.
• Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability.
• Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions to protect delivery outcomes and commercial health.

Client & Cross-Functional Leadership

• Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders to align commitments and constraints.
• Coordinate interdependent workstreams and cross-functional teams to maintain transparency, accountability, and predictable execution.
• Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results.

People Leadership & Continuous Improvement

• Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance.
• Identify and scale reusable governance practices, delivery standards, and operating approaches that improve consistency and efficiency.
• Balance client value, delivery quality, commercial commitments, and long-term account health.

• 10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience.
• Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs.
• Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness.
• Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions.

Commercial, Resource & Quality Management

• Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness within an assigned scope.
• Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability.
• Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes.
• Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health.

Stakeholder & People Leadership

• Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints.
• Strong communication, facilitation, negotiation, and stakeholder-management skills, including coordination of interdependent technical and functional workstreams.
• Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance.
• Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency.
   

• Own delivery outcomes and operational performance within an assigned account, portfolio segment, or delivery domain.
• Make key operational decisions; maintain delivery health, financial performance, capacity, quality, governance, and stakeholder alignment; intervene in at-risk delivery; and mentor Program and Project Managers.