Customer Solutions Specialist Senior
About the role
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Solutions Design and Implementation
- Conduct a detailed review of customer requirement in transportation
- Analyse customers’ requirements and propose FedEx transportation or logistics services
- Design solutions within and outside the context of FedEx’s service capabilities
- Create tailor-made transportation solution for customer, as well as develop all business documentation/operating plans that are required for solutions development
- Assist in the development of customer proposal
- Identify budget, internal resources, and external resources to ensure optimal and effective solutions are developed to meet customer needs and generate revenue
Project Management
- Act as the project lead for cross-functional customer transportation and logistics projects, coordinating teams without direct reporting relationships to ensure timely and successful project implementation
- Effectively communicate with project team members across functional departments, countries, and sister companies to ensure successful project execution
A background in the freight forwarding industry or experience within a logistics team supporting the Technology, Artificial Intelligence (AI), or Data Center industries will be considered an advantage.
Job Posting End Date:
2026-11-30