Senior Case Manager - 2004327

Job Title: Senior Case Manager

FLSA Status: Full Time - Non-Exempt

Classification: Professional

Department: Neighborhood Centers (NC)

Program: Multi-Site - Yonkers/Manhattan

Reports to: Regional Director - Yonkers

Supervisory Responsibilities: Yes ☐ No ☒

Salary: $32.97 per hour, this is non-exempt hourly position based on a 35 hours work week.

Summary:

This unique position’s primary function is to fulfill Catholic Charities commitment to serve individuals and families in an inclusive and holistic manner. An integral part of the Case Management team, this position will be based in Westchester. The position provides direct assistance for those in need through comprehensive case management services.

Essential Duties and Responsibilities include the following:

• Provides an advanced level of case management to a broad population of individuals and families in Manhattan, Bronx, and Westchester County.
• Provides effective engagement, assessment, service planning, referral and follow-up using a client-centered approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access and access to relevant resources.
• Consistently conducts thorough assessments and develops a service plan that addresses immediate needs and longer-term goals.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Develop the capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high-quality resources.
• Fulfills operational and other duties.
• Enters all information into two separate database platforms, meets program deliverables in a timely and efficient manner, and understands the significance of documentation to funders and other stakeholders.
• Actively participates in weekly supervision.
• Attends and participates in monthly Department meetings, community meetings, trainings, and other agency-related activities.
• Other duties as assigned

Requirements

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs. There may be periods when work hours vary.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Remain in a stationary position at a workstation and use a computer approximately 60% of the time.

· Travel between Manhattan, the Bronx, and Westchester required, as needed.

Qualifications

Education and/or experience required:

· Bachelor’s degree required in the social services field with at least 1-2 years of experience in case management and social services.

· Bilingual English/Spanish required.

Skills, Licenses, and/or competencies required:

· Excellent interpersonal skills; the ability to work well independently and as part of a team.

· Knowledge of social service delivery systems and local resources.

· Excellent organizational, time-management and communication skills.

· Knowledge of Microsoft Word, Excel, and able to work in multiple databases required.

Benefits

We believe in fostering a collaborative and inclusive work environment where your talent and skills are recognized, and you have the opportunity to grow both professionally and personally. We offer opportunities for professional development as well as the tools necessary to succeed in your career. Additionally, we provide competitive compensation and benefits, such as:

Full Medical, Vision and Dental coverage

Retirement plans

Paid time off including holidays – starts at 30 days

Flexible Spending Accounts

Tuition Reimbursement and other professional development programs