Customer Service Representative (Seasonal)
About the role
Description
Snapscale is searching for skilled customer service representatives that are motivated and can perform the following tasks:
Responsibilities
- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
- Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
- Maintain a positive, empathetic, and professional attitude with customers
- Process orders, forms, applications, and requests accurately and efficiently
- Maintain records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal colleagues to ensure customer needs are met
- Follow communication procedures, guidelines, and policies
- Stay knowledgeable about company products, services, and policies
- Ensure customer satisfaction and provide feedback to the CS manager
Requirements
- At least one (1) year of relevant experience in the BPO industry
- Ability to speak and write English proficiently
- Open to learning and professional growth
- Takes initiative; a self-starter
- Happy and Helpful by nature
- Willing to be profiled for a seasonal account
- Onsite candidates preferred, but we are open for WFH candidates.