Medical Receptionist
About the role
Title: Office Specialist
Salary: $18.75 per hour
Supervisor: Office Manager
Location: 7 Park Lane Highland, NY 12528
Status: Full-Time, Non-Exempt, 40 hours per week
Center Hours: Mon - Fri 8:30am-5:30pm, with one late day either Tues, Thurs 10am-7pm
Function:
- The Office Specialist provides clerical support to an outpatient behavioral health center.
- Greeting clients/visitors, scheduling appointments in-person and via Zoom, reminder calls to clients for appointments, collecting copays and service fees, answering and routing calls, keep documentation organized.
- Provide a variety of routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting, and distributing mail and other similar activities.
Qualifications:
- Graduation from high school or possession of a high school equivalency diploma.
- One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.
Position Responsibilities:
- The primary role of the Office Specialist is scheduling which includes checking clients in and out.
- Make reminder phone calls for next day appointments.
- Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.
- Accurately records daily fee collection including service fees, copays, deductibles, and invoice payments.
- Reviews records and documents for completeness, compliance with standards and for accuracy.
- Scans and files materials in record system in accordance with guidelines.
- Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.
- Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.
- Support Full Time Office Specialists to ensure completeness of daily tasks.
- Other duties as assigned.
Skills & Abilities:
- Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records, and reports.
- Knowledge of software packages for word processing to produce a variety of information and for database management to track information.
- Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information.
- Knowledge of arithmetic to verify calculations and report on work activities.
- Skill in operating office automation equipment sufficient to produce work accurately and efficiently.
- Ability to learn and work within procedures and guidelines.
- Ability to provide basic information and direction to clients, public and others.
- Ability to collect and record fees.
- Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.
Benefits:
- Medical, dental, and vision coverage.
- 403(b) retirement plan with employer match up to 5%.
- Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
- Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
- Group term life and long-term disability insurance.
- Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
- Supplemental insurance through Aflac.
- Employee assistance program (EAP).
- Pet insurance.
Our Mission:
To support people, strengthen families, and nurture safer, healthier communities.
Our Values:
Compassion – Extending empathy and understanding to others.
Integrity – Being honest and dependable.
Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
Diversity – Promoting a vision of community comprised of wide-ranging assets.
Respect – Treating all individuals with dignity and without judgement.
Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
Justice – Promoting social and economic equity and fairness.
Quality – Aspiring for excellence in every aspect of our work.
#INDBH
*Note - Times can vary based on center coverage. May need to cover other centers as needed. Centers are in Dutchess and Ulster Counties.