Care Manager

Title: Care Manager                  

Salary: $23.08-$25.00 per hour

Status: Full-Time, Non-Exempt, 40 hours weekly

Supervisor: Coordinator for Care Management and Support Services

Schedule: Monday – Friday, this position follows a hybrid schedule, combining remote work with community-based visits throughout Dutchess and Ulster Counties.

Function:

The Care Manager coordinates and oversees medical, behavior, and social services for individuals, particularly those with complex chronic illnesses. Their primary goal is to provide comprehensive, person-centered care to help individuals achieve their unique goals, experience better health outcomes, and to improve their quality of life.

Job Requirements:

• Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in case management, or an associate degree in related field with four (4) years of experience in case management.
• Having previous experience in case management or working with target populations is essential.
• A working knowledge of behavioral health terminology and client needs is essential.
• Experience working with Medicaid, Medicare, and/or other insurances preferred.
• Understanding of productivity measures and compliance standards preferred.
• Bilingual English and Spanish speaking preferred.

Skills & Abilities:

• Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances.
• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of Medicare, Medicaid, and other insurance regulations
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills
• Clinical and business insight

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Job Responsibilities: 

• The Care Manager is an important member of the care team and will conduct comprehensive assessments of a client's needs, including their medical, mental health, substance use, housing, financial, and other support requirements.
• Arrange for services and coordinate with various healthcare providers, including primary care physicians, specialists, pharmacies, and insurance companies to ensure seamless care.
• Develop, implement, and update person-centered care plans in collaboration with the client, their family, and other providers. 
• Educate patients and their families about their  medical conditions, medications, and self-management techniques empowering them to take an active role in their health.
• Connect clients with necessary community and social support services, such as food banks, transportation, and legal aid.
• Monitor client's progress toward their care plan goals, track their use of services, and evaluate the effectiveness of the interventions. 
• Maintain timely and accurate documentation of all activities, interventions, and client progress in the electronic health record system.
• Other duties as assigned.

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